Declaration on accessibility

General Description

The website of the Stuttgart Television Tower provides comprehensive information about the city’s landmark. Visitors can find details about opening hours, admission prices, accessibility information, current events, and restaurant offerings in the tower’s restaurant. Furthermore, the site serves as a platform for ticket sales, guided tour bookings, and inquiries from school or tourist groups. The website is used for both providing information and marketing the television tower as an excursion destination, event location, and architectural highlight.

Provider Information

SWR Media Services GmbH
Neckarstraße 230
70190 Stuttgart
Phone: +49 711 929 14109
E-mail: info@swrmediaservices.de

Requirements, Degree of Compliance and Implementation

The website complies with the requirements of the Regulation on the Accessibility Strengthening Act (BFSG-VO). The following standards and guidelines have been taken into account:

• Harmonised European Standard (EN) 301 549, version 3.2.1
• Web Content Accessibility Guidelines (WCAG), version 2.1, levels A and AA

We continuously take measures to improve the accessibility and user experience of the website. These include, for example:

• Consultation with digital accessibility experts
• Training and awareness for employees
• Integration of requirements into concepts, design and development
• Manual testing

Known Limitations

Due to Third-Party Providers (bookingkit)

Ticket sales for the SWR Stuttgart Television Tower are handled via an embedded booking solution provided by our partner bookingkit. Currently, essential functions of this booking platform are not fully accessible. In particular, users who rely on screen readers or purely keyboard-based navigation may encounter barriers. There are also time-limited input processes which cannot currently be adjusted or disabled.

According to bookingkit, they are continuously working to improve accessibility. You can find further information at the following link:
https://help.bookingkit.com/en/articles/10503540-accessibility

If you encounter barriers when purchasing tickets or require assistance, please contact:

Phone: +49 711 232 597
E-mail: info@fernsehturm-stuttgart.de

Details on Accessibility

Basics

• Assistive technologies can be used without loss of information
• Data privacy is ensured for accessibility functions
• Barrier-free authentication with alternatives is supported
• Security and payment functions are accessible

Vision

• Does not require vision or color recognition
• Alternatives to visual presentation are available
• Good readability through adapted font, contrast and spacing
• Browser and system settings are supported
• Color cues are supplemented by text
• Alternative text for images, symbols, and graphics
• Audio description for videos
• Content can be enlarged
• Operable with keyboard, including focus highlighting
• Compatible with screen readers and Braille displays

Time limits

• Only one time-limited areas (Bookingkit)

Headings and Labels

• Meaningful structure and clear wording

Links

• Clearly recognizable and labeled

Audio Output

• Playback can be paused, stopped, with speed and volume adjustable

Hearing

• Functions without hearing ability
• Subtitles, transcripts, and visual cues are provided

Mobility, Range, Strength

• Operable without fine motor skills
• Large and well-positioned clickable areas
• Compatible with keyboard
• Supports portrait and landscape orientation
• No complex motion patterns required

Speech

• Not required for use
• Alternative contact methods available

Cognitive, Psychological, Neurological, Neurodivergent

• Clear structure
• Easy-to-understand texts
• Browser autocomplete functions can be used
• Supports error prevention and correction
• Few animations, which can be disabled
• No light- or flash-sensitive content

Feedback on Accessibility (Contact)

Please contact us if you:

• would like information about the implementation of accessibility,
• encounter barriers,
• cannot understand, operate, or perceive something,
• or require information in an accessible format.

We will endeavor to resolve any problems as quickly as possible. Please use the following contact options: E-mail: info@swrmediaservices.de

Arbitration

In the event of disputes concerning accessibility, consumers and recognized associations may request arbitration. The responsible body is:
Arbitration Board pursuant to § 16 of the German Equal Opportunities for Persons with Disabilities Act (BGG).

We kindly ask that you first contact us before initiating formal proceedings.

Responsible Market Surveillance Authority

Until the formal establishment of the MLBF, please address any inquiries to:
Ministry of Labor, Social Affairs, Health and Equality of the State of Saxony-Anhalt
Department 3 "Social Affairs and Occupational Safety"

Robert Richard
Turmschanzenstraße 25
39114 Magdeburg
Phone: +49 391 567 4530
E-mail: MLBF@ms.sachsen-anhalt.de